Tips on Answering the Telephone (part 6 of 8)

接聽電話的重要原則

Telephone conversation is one of the most critical everyday business skills, but it's frequently overlooked by people at every level of business. Many first—and lasting—impressions are formed over the telephone, and profits are made and lost there. If you practice top-notch telephone skills, you already know the difference those skills make: People at the other end of the line are much more pleasant with you and are usually delighted to work with you after the conversations are over.

電話交談是每日事務中最重要的技巧之一，但是在各行業各階層中的人們經常會忽略這一點。很多第一印象及後來持續給人的印象都是由電話交談所形成的，賺錢或賠錢都在通話之間。你若熟練地運用一流的電話技巧，那麼你就已經知道這些技巧會造成什麼不同的效果：電話線另一端的人會對你更和善，並且通常在談話結束後會很喜歡與你共事。

⊙　Word Bank
　　critical (adj)　　重要的