Tips on Answering the Telephone (part 2 of 8)

接聽電話的重要原則

To find out, take this brief quiz. Listed below are a series of statements, each describing a particular telephone skill. Rate yourself on each skill: If you practice it consistently, give yourself a "3." If you usually practice it, rate yourself with a "2." If you practice it occasionally, you get a "1," and if you rarely practice the skill, you rate a "0."

1. I answer the telephone within four rings.
2. After answering the telephone, I immediately identify myself.

為了瞭解這一點，我們要做個簡單的測試。下面有一系列的描述，每一項各別描述了一種特定的接聽電話技巧。根據每一項技巧為你自己打分數：如果你一定會這麼做，可以得3分；如果經常這麼做，得2分；如果偶爾這麼做，得1分；如果很少這麼做，得分是零。

1. 我會在電話鈴響四聲內接起電話。
2. 我一接起電話就立即表明自己的身分。

⊙　Word Bank
　　consistently (adv)　　一定地；不變地
　　identify (v)　　表明身份