2006-01-20 16:30:45
peter
管理心得
1. System monitoring system (realtime)
2. Documentation management
3. Service log and report => 須結合SLA
4. 建立提案制度=>創新
5. 6 sigma=>品質 (and incident report review)
6. 工作手冊=> SOP
7. 差異化管理=>人員品質 (A Fool with Tool is still a Fool)
8. Trend report => 建立vision
9. Satisfication index
10. Service account instead of system ownership (建立 end-to-end leadership)
11. 人, 流程, 工具, 3rd party
12. Integration