2006-07-03 16:27:24紅溪村
Psychology of Quening
1. One will wait longer for more valuable service.
2.Unfair waits are longer than equitable waits-FCFS.
3.Unoccupied time feels longer than occupied time.
4.Solo waits feel longer than group waits.
5.Preprocess waits feels longer than in-process waits.
6.Uncertain or unexpected waits are longer than known or explained waits - advance notice lessens customer’s anxiety
7.Other lines always seem moving faste
2.Unfair waits are longer than equitable waits-FCFS.
3.Unoccupied time feels longer than occupied time.
4.Solo waits feel longer than group waits.
5.Preprocess waits feels longer than in-process waits.
6.Uncertain or unexpected waits are longer than known or explained waits - advance notice lessens customer’s anxiety
7.Other lines always seem moving faste