2008-07-08 14:23:31散心
citibank 事件
交了form後收了一個電話，之後無下文了。form 是五月尾交的，但現已是6月15日了。於是，我send了一個msg 去他們的CS centre(英文水平有限)：
i applied a SHELL citibank card and i had recieved a call from
your staff but i just asked her to call back cos i was not aviavlbe by that time. i want to know what info i have to fax to you to complete the application. thank you.
然後，有回覆了!
Dear Ms. Kan,
Thank you for your message of June 2, 2008.
Thank you for your interest in our Citibank Credit Card service. We are pleased to enclose a “Citibank Credit Card Application Form” for you perusal. Please be advised you may complete the application form and return it by fax at 2917-5122 or by post to Citibank Card Products Center G.P.O. Box 3281, General Post Office Hong Kong.
To facilitate our processing, the following documents are required for credit card application:
Any one of the following income / asset proofs in Hong Kong:
- HKID (and passport, if applicable) of Principal Card Applicant AND
- Latest 1 month’s payroll slip or
- Full set of bank statements / passbook showing your name, account
number and last 3 months’ salaries or
- Other asset proof, e.g.) fixed deposit advice
If we can be of further assistance, please feel free to contact our
24-Hour CitiPhone Banking at 2860-0333. We will be delighted to serve
you.
Yours sincerely,
Eric Leung
Customer Service Manager
Citibank (Hong Kong) Limited
>_<係一個毫無誠意的標準回覆，原因? 睇睇我點覆佢就知了：
Dear Eric,
First of all, i left message to citibank website just yesterday, not June 2, 2008. i hope u wont mess up my enquiry with other client.
please note that i had already filled your application form and i m sure u know it cos in my message i said ”you staff had called me once”. So you got my number, and the form too. Now im kinda worry.... do u guys LOST my application form?
if i fax you info should i write anything or anyname on it? do i need to call before fax? anyone knows who’s ID for which application which case? u know 2 or 3 pages of fax copy are easy to be mixed with pervious fax. and i dont think it is safe to leave personal information alone in the fax tray.
and your hotline 2860-0333.... it really upset me. i had been calling it in the morning, afternoon, evening time through last 2 weeks . no one answer, no voice mail service. it seems im calling to a company that doesnt exist.
Eric this is the first time i choose citibank service, such a famous bank in Hong Kong but seems the service style is still immature. even the replying email is such a canned tone; it didnt consider on what i wrote to you before. however i m sure your prompt help could give me confidience to citibank again.
Regards,
jay
之後，他們的何小姐就追魂call我，我fax完野比佢佢又打來confirm pages，email完野比佢佢又打來confirm 。
現在，咭到手了。我回覆.....
thank you very much for your service team (esp. Ms Ho). She is kind and responsible. no need to reply just give some encouragement to those who deserved !!
thanks,
jay
你說得對!是一個教材!
i applied a SHELL citibank card and i had recieved a call from
your staff but i just asked her to call back cos i was not aviavlbe by that time. i want to know what info i have to fax to you to complete the application. thank you.
然後，有回覆了!
Dear Ms. Kan,
Thank you for your message of June 2, 2008.
Thank you for your interest in our Citibank Credit Card service. We are pleased to enclose a “Citibank Credit Card Application Form” for you perusal. Please be advised you may complete the application form and return it by fax at 2917-5122 or by post to Citibank Card Products Center G.P.O. Box 3281, General Post Office Hong Kong.
To facilitate our processing, the following documents are required for credit card application:
Any one of the following income / asset proofs in Hong Kong:
- HKID (and passport, if applicable) of Principal Card Applicant AND
- Latest 1 month’s payroll slip or
- Full set of bank statements / passbook showing your name, account
number and last 3 months’ salaries or
- Other asset proof, e.g.) fixed deposit advice
If we can be of further assistance, please feel free to contact our
24-Hour CitiPhone Banking at 2860-0333. We will be delighted to serve
you.
Yours sincerely,
Eric Leung
Customer Service Manager
Citibank (Hong Kong) Limited
>_<係一個毫無誠意的標準回覆，原因? 睇睇我點覆佢就知了：
Dear Eric,
First of all, i left message to citibank website just yesterday, not June 2, 2008. i hope u wont mess up my enquiry with other client.
please note that i had already filled your application form and i m sure u know it cos in my message i said ”you staff had called me once”. So you got my number, and the form too. Now im kinda worry.... do u guys LOST my application form?
if i fax you info should i write anything or anyname on it? do i need to call before fax? anyone knows who’s ID for which application which case? u know 2 or 3 pages of fax copy are easy to be mixed with pervious fax. and i dont think it is safe to leave personal information alone in the fax tray.
and your hotline 2860-0333.... it really upset me. i had been calling it in the morning, afternoon, evening time through last 2 weeks . no one answer, no voice mail service. it seems im calling to a company that doesnt exist.
Eric this is the first time i choose citibank service, such a famous bank in Hong Kong but seems the service style is still immature. even the replying email is such a canned tone; it didnt consider on what i wrote to you before. however i m sure your prompt help could give me confidience to citibank again.
Regards,
jay
之後，他們的何小姐就追魂call我，我fax完野比佢佢又打來confirm pages，email完野比佢佢又打來confirm 。
現在，咭到手了。我回覆.....
thank you very much for your service team (esp. Ms Ho). She is kind and responsible. no need to reply just give some encouragement to those who deserved !!
thanks,
jay
你說得對!是一個教材!