At the Lake Hotel where I worked in downtown Chicago, the official maxim was “Give the customerswhat they what.” Our ability to meet the goal was tested one day when a large tour group overwhelmed the registration area.

One important man bullied his way through the crowd, banged his fist on the front deak and demanded,”I want a room that faces the ocean！”

In a voice that all could hear, the young clerk answered,”certainly,sir. Atlantic or Pacific？”

Maxim：格言 座右銘
Overwhelm：彆扭 使不知所措
Registration area：登記處
Bull：強行實現